Frequently Asked Questions:

When are utility bills mailed out? 

A: Utility bills are mailed on the 5th of each month. 

When are utility bills due?

A: Utility bills are due on the 17th of each month.

What if the 17th falls on a weekend or holiday? 

A: If the 17th falls on a weekend or holiday, the due date becomes the next business workday. (Example: If the 17th falls on a Saturday, the utility bill will need to be paid by the following Monday in order to not be charged a late fee)

How much is the fee if I pay late?

A: 10% of your bill will be added to your amount due

What if I haven't received my bill by the 10th of the month?

A: If your bill is not received by the 10th of the month, please call our office (903) 894-7223 ext. 101 and we can give you the total amount due for your account.

I haven't paid my bill and my water has been shut off, what do I do?

A: If your water has been disconnected due to nonpayment, you will need to contact the Utility Billing department at (903) 894-7223 ext. 101 during regular business hours and pay the $30.00 disconnect fee along with your overdue bill before services are restored. NOTE: There will be no after hours reconnections. 

When are trash pickup days?

A: Garbage Services will run each week on Friday morning. Please have your trash out the night before or by 7:00 am on Friday morning.

Who do I contact if my trash wasn't picked up on the scheduled pickup day?

A: If you trash hasn't been picked up by 4:00 pm on Friday, email the utilities department at utilities@bullardtexas.net or call us on Monday during regular business hours and we will contact Republic Services to get it picked up. 

Where can I recycle?

A: There is a recycle bin located behind City Hall for residents inside City limits to recycle cardboard, paper, plastic and aluminum.