Frequently Asked Questions:
When are utility bills mailed out?
A: Utility bills are mailed on the 5th of each month.
When are utility bills due?
A: Utility bills are due on the 17th of each month.
What if the 17th falls on a weekend or holiday?
A: If the 17th falls on a weekend or holiday, the due date becomes the next business workday. (Example: If the 17th falls on a Saturday, the utility bill will need to be paid by the following Monday in order to not be charged a late fee)
How much is the fee if I pay late?
A: 10% of your bill will be added to your amount due
What if I haven't received my bill by the 10th of the month?
A: If your bill is not received by the 10th of the month, please call our office (903) 894-7223 ext. 101 and we can give you the total amount due for your account.
I haven't paid my bill and my water has been shut off, what do I do?
A: If your water has been disconnected due to nonpayment, you will need to contact the Utility Billing department at (903) 894-7223 ext. 101 during regular business hours and pay the $30.00 disconnect fee along with your overdue bill before services are restored. NOTE: There will be no after hours reconnections.
When are trash pickup days?
A: Garbage Services will run each week on Friday morning. Please have your trash out the night before or by 7:00 am on Friday morning.
Who do I contact if my trash wasn't picked up on the scheduled pickup day?
A: If you trash hasn't been picked up by 4:00 pm on Friday, email the utilities department at email@example.com or call us on Monday during regular business hours and we will contact Republic Services to get it picked up.
Where can I recycle?
A: There is a recycle bin located behind City Hall for residents inside City limits to recycle cardboard, paper, plastic and aluminum.
Utility Billing Services
114 S. Phillips St.
Bullard, TX 75757
P.O. Box 107
Bullard, TX 75757
Phone: (903) 894-7223 ext. 101Fax: (903) 956-0309